When communicating with customers, it’s important to keep in mind that attitudes and perceptions around AI can vary widely across individuals and roles.
Research suggests there is still a wide gap regarding how technology experts and the general public view AI. A recent Pew study found that experts are significantly more enthusiastic about AI’s impact on work and potential. About three-quarters of AI experts believe AI will benefit them personally, compared to just 24 percent of U.S. adults.14
To bridge this divide, advisors should focus more on outcomes and solving business problems, as opposed to merely pushing AI-driven technologies. By clearly addressing real-world challenges with AI, advisors can help non-technical stakeholders see its value, reduce resistance, and pave the way for greater AI adoption.